ILM Certificate in Service Improvement (Lean Six-Sigma) 

Accredited
Qualification on RQF (UK).

Tutor-supported
eLearning course with Tutor Support.

Flexible
Start any time and work at your own pace.

Learn anywhere
Learn anytime, anywhere.

ILM Certificate in Service Improvement (Lean Six-Sigma) 

Course Fee: £495

Course Details

This certificate course comprehensively covers Lean Six-Sigma techniques and tools. Lean comprises of a range of business practice for eliminating Waste in order to focus on value-added activities. The course covers the DMAIC (Define-Measure-Analyse-Improve-Control) process and is very practical in nature.   The course has been designed to apply to both manufacturing and service organisations.

By choosing to study this course with CMIT, Students have 24×7 access to CMIT eLearning for the duration of the course. This includes a comprehensive Course Manual, Video, Quizzes and personalised Tutor Support. The course documentation for this ILM Certificate in Service Improvement (Lean Six-Sigma) course is detailed and easy to read. You will also be able to upload assessments online and receive online feedback. You can use the eLearning system from any computer that has internet access.

Who should complete this ILM Certificate in Service Improvement (Lean Six-Sigma) course?
  • Those involved in System Design, Lean Six-Sigma, Operations or Process Design,
  • Those involved in Production Management, Service Delivery or Service Improvement.
  • Those involved in any aspects of IT design/ build, SDLC or agile.
  • Project Managers, Business Analysts, Lean Six-Sigma and Project Team members.
  • Marketing professionals who wish to add highly relevant Lean Six-Sigma techniques to their existing skill-set.
  • Anyone involved in managing Lean Six-Sigma, Quality or Service Improvement.
  • Those who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.
Entry Requirements / Prerequisites
  • Level 3 certificate or equivalent qualification and/or relevant life and work experiences.
  • As this is a Level 5 (UK) professional qualification, learners will be expected to reference their assignment work to a high academic standard.
  • Learners must be fluent in English with excellent written English Skills in order to achieve the assessment criteria. Queries on the standard required can be directed to the college.
  • The assessments for this course draw on learners own practical experience and as such learners need to be working or have access to an organisation in which they can plan, execute and reflect on a number of management activities.
  • As this programme is delivered through distance learning, learners must be capable of studying on their own initiative.
  • A basic working knowledge of computers and access to a computer with internet access is required to do the course.
  • View the technical requirements for accessing CMIT eLearning.
  • Learn more about the suitability of this course.

How CMIT eLearning Works…

Topics covered in this ILM Certificate in Service Improvement (Lean Six-Sigma) course
Unit 1: Define
  • Introduction
  • DMAIC
  • 8 sources of ‘Waste’
  • Identifying projects
  • Scoping projects
  • Problem Statements
  • Project Charters
Unit 2: Measure
  • Introduction
  • Lean Metrics
  • Value Stream Mapping (VSM)
  • Benchmarking
Unit 3: Analyse
  • Introduction
  • Root Cause Analysis (RCA)
  • Customer Feedback
  • Lean SWOT
Unit 4: Analyse
  • Introduction
  • Generate solutions
  • Screen solutions
  • Designing the ‘future state’
  • Pilot testing
  • Executing full-scale implementation
Unit 5: Control
  • Introduction
  • Control Reports
  • Standard Operating Procedures (SOPs)
  • Poka-Yoke
  • Finalise the project
Assessment
  • This course is assessed through a series of tutor-marked assignments.
  • All work submitted must be your own work. There is no exam for this course.
  • Learners will need to identify and implement a service improvement in an organisation, as the basis of their assessments.
  • As part of our quality assurance, learner assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an External Verifier.
Transfer and Progression to Further Studies
  • Learners who successfully complete this programme may build on the units achieved towards another recognised ILM qualification.
ILM Membership
  • All registered candidates automatically become studying members of the ILM for 6 months, free of charge, and can enjoy a range of member benefits.
Accreditation
  • Following successful completion, you will receive an ILM Certificate in Service Improvement (Level 5 UK) from the Institute of Leadership and Management.  This is an award on the UK Regulated Qualification Framework (RQF).  CMIT is an approved ILM centre.
  • Click here for Accreditation Details
  • On successful completion and certification of this course learners will receive (1) a physical certificate accompanied by a certificate of unit credit, (2) a digital credential issued by email which can be added to an email footer or shared on other online platforms, and (3) a Post-nominal digital credential showing the post-nominal letters a successful learner can use to showcase their qualified status.
  • Once certified you may use the post-nominal letters AfCGI (Affiliate of the City and Guilds of London Institute)

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December 17, 2024

CMIT had good reviews, and I had a good feeling about them. The course details prior to enrolment were very good, and the service receive when enrolling was very efficient and professional. Brilliant course, course structure, content, and very helpful, professional and supportive staff. Many thanks to you all!

Student December 2024

Really enjoying the course and finding it informative, the website is very user friendly and help is always available.

September 1, 2022

Really enjoying the course and finding it informative, the website is very user friendly and help is always available.

Student September 2022
Verified

Very good course for someone with limited experience of Lean Six sigma. Good way to gain a Level 5 qualification.

December 9, 2019

Very good course for someone with limited experience of Lean Six sigma. Good way to gain a Level 5 qualification.

Student December 2019
Verified

The course manuals are very comprehensive and the quizzes are very helpful for reinforcing learning.

January 8, 2019

The course manuals are very comprehensive and the quizzes are very helpful for reinforcing learning.

Student August 2017
Verified

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