Topics covered in this ILM Diploma in Leadership and Management – Marketing and Strategy course

Unit 1: Assessing Your Own Leadership Capability and Performance

• Management and Leadership
• Theories of Management and Leadership
• Personal Competencies: Delegation, Motivation, Influencing, Conflict Management, Teamwork and Collaboration
• Professional Competencies: Developing and Coaching
• Leadership Competencies: Initiative, Transparency, Inspiration, Change, Self-control and Adaptability
• Management Development Options
• Skills Audit and Development Plan

Unit 2: Managing Improvement

• How Organisations Compete
• What is Quality Management?
• Quality Systems
• Quality Monitoring
• Quality Metrics
• Measuring Customer Metrics
• Conducting a Quality Audit
• Business Improvement Planning
• Performance Standards
• Action Planning
• Monitoring Results

Unit 3: Managing Projects in the Organisation

• Principles of Project Management
• Projects in Organisations
• Project Management Methodology
• Project Management Tools and Techniques
• The Project Initiation Document
• The Project Plan
• Work Breakdown Structure (WBS)
• Scheduling Effort
• Scheduling Techniques
• Resource and Budget Planning
• Scope Planning, Verification and Change Control
• Project Communications
• Risk Management and Contingency Planning
• Managing Staff and Suppliers
• Project Monitoring
• Cost Control
• Schedule Control
• Quality Control
• Project Close-out
• Personal Development Plan

Unit 4: Managing and Implementing Change in the Workplace

• What is Change?
• The Benefits of Change
• The Role of Change in the Management Process
• Common Problems when Implementing Strategic Change
• Mission, Vision and Value
• External and Internal Analysis
• Market Opportunities and Threats
• Organisational Strengths and Weaknesses
• Identifying and Assessing Areas for Change
• How to Communicate Change
• Getting Buy-in
• Stakeholder Management
• Implementing Change
• Kotter’s 8-Step Model
• Managing Risk and Resistance to Change
• Organisation Structure
• Devising Operational Plans
• Monitoring and Control

Unit 5: Understanding the Organisational Environment

• Uses of PESTLE Analysis
• Components of a PESTLE Analysis
• Information Gathering
• Political and Government Influences
• Economic Influences
• Social and Technological
• Social Trends
• Industry and Market Analysis
• Technology Trends
• Legal and Regulatory Environment
• Environmental Influences
• Ethics
• Key Drivers of Change
• PESTLE Impact Assessment

Unit 6: Developing People in the Workplace

• People Development and Performance Management
• Performance Management Cycle
• Motivation Theory
• Setting Performance Indicators
• Setting Standards of Performance
• Principles of Objective Setting
• How to set SMART Objectives
• Communicating Objectives to Staff
• Monitor Performance
• Review Performance
• Performance Appraisal Methods
• Performance Improvement Options
• Personal Development Plans
• Managing Underperformance
• Disciplinary Procedures

Unit 7: Understanding the Skills, Principles and Practice of Effective Management, Coaching, and Mentoring

• The Role of Coaching and Mentoring
• Applications of Coaching
• Listening and Questioning
• Values and Beliefs
• Building Relationships
• Building Self Esteem
• Giving Non-Judgemental Feedback
• Empowering
• Ethics and Standards
• The Coaching Process (TGROW)
• Individual Coaching Plans
• Preparing for Coaching
• Evaluating Coaching
• Self-Reflection and Supervision

Unit 8: Managing Marketing Activities

• The Marketing Mix (4Ps)
• The Principles of Marketing
• Product v Services Marketing
• The Marketing Planning Process
• Marketing Analysis
• Marketing Objectives
• Marketing Strategy
• Marketing Tactics
• Brand, Product, Pricing, and Distribution Planning
• Marketing Communications
• Marketing Communications Planning
• Message Strategy
• Advertising Media Selection
• Direct Marketing
• Public Relations
• Sales Promotion
• Personal Selling

Assessment

• This course is assessed through a series of tutor-marked assignments.
• All work submitted must be your own work. There is no exam for this course.
• As part of our quality assurance, learner assessment work will be marked by an Internal Assessor, then checked by an Internal Verifier and an External Verifier.

Transfer and Progression to Further Studies

• Learners who successfully complete this programme may build on the units achieved towards another recognised ILM qualification.

ILM Membership

• All registered candidates automatically become studying members of the ILM for 6 months, free of charge, and can enjoy a range of member benefits.

Accreditation

• Following successful completion, you will receive an ILM Diploma in Leadership and Management (Level 5 UK) from the Institute of Leadership and Management.  This is an award on the UK Regulated Qualification Framework (RQF).  CMIT is an approved ILM centre.
• Click here for Accreditation Details
  
• On successful completion and certification of this course learners will receive (1) a physical certificate accompanied by a certificate of unit credit, (2) a digital credential issued by email which can be added to an email footer or shared on other online platforms, and (3) a Post-nominal digital credential showing the post-nominal letters a successful learner can use to showcase their qualified status.
• Once certified you may use the post-nominal letters AfCGI (Affiliate of the City and Guilds of London Institute)